1.How do I cancel my order?

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 2 hours of placing it.

After 2 hours, our order will go to the packaging process.

Orders cannot be canceled once packed, please understand our work.

2.What is our return policy?

Returns of Patio Heater products are subject to the following conditions.

(1) Patio Heater products support returns and exchanges within 30 natural days.

(2) You can only return Patio Heater products purchased online at Patiosheater.com.

(3) Patio Heater products are in pristine condition.

(4) Patio Heater products are well packaged , product labels should be retained.

3.Who is responsible for return shipping costs?

(1) If a return is requested due to a product quality issue (such as broken, unable to light, unable to heat, etc.) with Patio Heater, shipping costs will be the responsibility of Patiosheater.com.

(2) If the return is due to personal reasons (such as do not like, do not want, etc.), the return shipping cost will be borne by the customer.

We do not charge re-listing fees.

4.How do I return the product?

To return or exchange the Patio Heater product, please contact our customer service Jiansong Chen at [email protected] within 30 natural days of receiving the Patio Heater, we will prioritize your order.

Patiosheater.com’s hours of service are Monday-Friday/9:00AM-5:00PM (EST).

Our return order processing time is 1-3 business days.

Orders placed after 5:00 pm on Friday will be processed by 9:00 am the following Monday.

Orders are not processed on weekends.

Please send the Patio Heater product in its original packaging to 1106 Tennyson St, Orlando, Florida.

After the courier is sent, please send a return notification email to [email protected] and provide the following information.

1)Name of courier company

2)Tracking number

6.How do I get a refund?

Cancellation Refund Cycle

When you have successfully cancelled an order at Patiosheater.com, the refund will normally be made to your payment account with 1-2 business days.

Return Order Refund Cycle

(1) Refund cycle

1-2 business days.

(2) Refund Routing

Orders paid online via online will be refunded via the original payment method.